FAQ

/FAQ

A collection of frequently asked questions to help you, we hope that these solve any problems you may have using the site, but if you still need assistance please let us know using the contact form and we will get back to you as soon as possible.

Contact Page

If you would like to take a more active role in managing a forum then please use the contact form to request this.

Ensure you select the ‘Forum roles’ option from the ‘Message topic’ dropdown and include the reason you would like the role in your message content.

There are different levels of access to the forums, these are separate from the privilege levels of the main site and are assigned independently.

The roles are as follow:

  • Keymaster – Can create, edit and delete other users’ forums, topics and replies. Can manage Tags, and moderate a forum with the moderation tools. Has access to global forum settings, tools, and importer.
  • Moderator – Can create, edit and delete other users’ topics and replies. Can manage Tags, and moderate a forum with the moderation tools.
  • Participant – Can create and edit their own topics and replies, can’t view private forums (auto assigned to new users)
  • Spectator – Can only read topics and replies, cannot view private forums
  • Blocked – All capabilities are explicitly blocked.

By default users are assigned the ‘Participant’ role.

Any ideas on future developments for the site are much appreciated, if you have any suggestions please use the contact form to let us know.

Ensure you select the ‘Site feedback/improvements’ option from the ‘Message topic’ dropdown.

We apologise if there are any spelling mistakes of formatting errors on the site, every effort to avoid this has been made but some may have snuck through.

If you discover any please use the contact form to let us know, ensure you select the ‘Spelling or formatting errors’ option from the ‘Message topic’ dropdown.

Any help in the running of the site is much appreciated.

If you have an role you would like to take on, or don’t know what to do but are willing to help then please use the contact form to let us know.

Ensure that you select ‘Helping run the site’ from the ‘Message topic’ section and include the details in the message content.

The site can easily handle multiple forums and more can be added at any time if there is need for them. If you feel like their is need for another forum then please fill out the contact form to request a new one is made.

Ensure you select the ‘Creating a new forum’ option from the ‘Message topic’ dropdown.

Let us know what you would like the title of the forum to be, whether it should be private or public and what it’s purpose will be.

Some of the forums are only accessible to members who have logged into the site.

You will not be able to see any of these forums or their content until you have logged in.

Go to the login page if you have an account or the register page if you need to create one.

The history page of the site is a continuous work in progress. if you have any information or images regarding the history of Fernham or the surrounding areas that you feel would like to contribute to the page then please use the contact form to get in touch.

Ensure you select ‘Information for the history page’ from the ‘Message topic’ dropdown and include any information necessary in the message content, sources would be helpful if available. Someone will be in touch regarding the information as soon as possible.

Unless you have higher than normal site privileges you cannot publish your own posts or events.

When they are submitted they will be sent for review by an administrator, once they have been approved then they will appear on the relevant pages on the site.

You can submit an event by selecting the ‘Submit Event’ option from the ‘Events’ dropdown on the main navigation bar (please note that you must be logged in to see this option).

You will be presented with the event creation form, fill out the necessary fields for your event and then click the ‘Submit Event’ button.

Your event will be submitted for review by an administrator, once it has been approved it will appear on the site.

You can submit a post by selecting the ‘Submit Post’ option from the ‘News’ dropdown on the main navigation bar. (Please note that you must be logged in to see this option).

This will open a new window containing the ‘add post’ page. Fill in all the details for your post, including a title, description and image and click the ‘Submit for Review’ button. Once you’ve submitted your post for review, you can close that window.

An administrator will be alerted and, once they have reviewed the post, it will be published to the site.

You can request these privileges when creating your account by ensuring you have ticked the corresponding checkbox on the register form.

If you have already created your account and would like more privileges then please use the contact form to contact an administrator and request this. Ensure that you select the ‘User privileges’ option from the ‘Message topic’ dropdown. Make sure you include within your message these details: the privileges that you would like and the reason why.

Site privileges allow users a degree of control and access over the site. Different privileges provide different levels of control and access. Typical uses of privileges include allowing access to non-public parts of the site, and the ability to perform certain administrator tasks, such as reviewing and publishing posts.

The privileges are:

  • Standard – the standard user privileges that every user has. The privileges allow the user to read public site content and create events and news items
  • Village Trust – this allows the user to view the unpublished FVT minutes, and provide feedback, as a means to finalising the minutes before they are publicly published.

If you cannot log in because you have forgotten your password then fill in the form on the reset password page. This will email you a link to reset your password. This link expires 1 hour after it is created, so look out for it and use it asap. If it doesn’t work because it has expired, then you’ll need to fill out the form again.

If you cannot remember your username, or are certain you are entering the right credentials but still cannot gain access to your account then please fill out the contact form ensuring you select ‘Account access’ from the ‘Message topic’ dropdown. Please also include a contact number or email address in the message. An administrator will then get in touch to help you.

Non-residents can request an account using the form on the register page . Please ensure you include the reasons for your request in the ‘extra information’ section of the registration form. An administrator will review your request. If the administrator decides to set up an account for you, you will receive an email with an auto-generated password. Once you log into the site, please change your password to something more memorable that only you will remember.

Please note that the administrator reserves the right to decide not to grant an account to a non-resident, and will provide reasons for doing so. The administrator’s decision is final.

Go to the register page and fill in the registration form. Your request will be sent to an administrator, who will action it if you are a resident of Fernham. The administrator will create your account. Once your account has been created, you should receive an email containing your user name and an auto-generated password. Once you log in, you should change your password for added security and to make it something more memorable that only you will remember.